Businesswire Article: AWS Announces Five New Capabilities for Amazon Connect

Amazon Connect Wisdom provides contact center agents with the information they need to solve issues in real-time. Amazon Connect Customer Profiles gives agents a unified profile of each customer they can use to provide more personalized service. Real-Time Contact Lens for Amazon Connect offers a new capability for contact center managers to impact customer interactions during a call. Amazon Connect Tasks automates, tracks, and manages tasks for contact center agents, improving agent productivity by up to 30%. Amazon Connect Voice ID delivers real-time caller authentication using machine learning-powered voice analysis. Best Western, John Hancock, and Fujitsu are among customers using the new Amazon Connect capabilities.

Register Here: