How Neisa reduced services calls by 60% through automation

Neisa is one of Denmark’s oldest and largest IT service providers. It provides nationwide IT service on products from most leading manufacturers of business devices, retail / back office equipment, and printing solutions.The Neisa support staff handles more than 60,000 support cases per year, so having automation in place is vital to providing the highest-qualityservices and support to its customers.

Neisa’s key challenge was being able to support its large customer base with a set number of resources. Also, because of the nature of its business, customer satisfaction and security were of the highest priority.The company needed a way to meet or exceed its SLAs and resolve customer issues quickly and effectively, so that customers can remain both secure and productive.

Read the case study to learn how Neisa:

  • Automated over 200 manual tasks
  • Reduced service calls by 60 percent through automation
  • Improved response time and quality of service to customers