IT and Cyber Incident Response Communication Templates

BlackBerry® Alert is a critical event management (CEM) solution designed to help organizations prepare for, respond to, and recover from disruptive events, enhancing operational resilience, reducing costs, and keeping people safer.

The intent of this communications guide response pack is to provide organizations with shared resources or dedicated functions, such as Incident Response (IR)/ Security Operations Center (SOC)/IT Security Coordinators, a rapid means of communicating key information to relevant stakeholders concerning cybersecurity and IT related events.

There are three basic scenario message templates for immediate deployment: Cyber Incidents, Vulnerability Indicators of Compromise (IOC) Notices and IT Alerting. Each scenario has a set of recommended guidelines to note prior to publication. Messages are generally divided into three phases of an activity/event: preparedness, response, and recovery

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