Measuring Matters: The Plume Quality of Experience Metric

Traditional assessments of home-internet connection quality depend on metrics that don’t accurately capture customer experience. They may reliably determine whether a network is fast or slow, but they rarely consider the specific devices found in someone’s home, or what those devices need to work as intended. They also usually ignore factors that exist beyond the router, like WiFi coverage quality, device location, interference, and congestion. The end result is that consumers are often left dissatisfied, and looking for alternative communication service providers.

With this in mind, Plume has developed a new approach to measuring connection and service quality called “Quality of Experience,” or QoE. Like conventional quality of service measures, QoE considers network throughput, but it also looks at factors like device type, the applications a device runs, and each device’s level of activity. The purpose of the QoE is to determine what a device requires for optimal performance and then compare that to what it’s actually getting. CSPs can then use this information to automatically make adjustments to their service—and optimize connectivity in real-time.

“Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed in more than 30 million locations globally. As the only open and hardware-independent, cloud-controlled solution, Plume enables the rapid delivery of new services for smart homes, small businesses, and beyond at massive scale. On the front end, Plume delivers self-optimizing WiFi, cyber-security, access and parental controls, and more. CSPs get robust data- and AI-driven back-end applications for unprecedented visibility, insights, support, operations, and marketing. Plume leverages OpenSync™, an open-source framework that comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs.”

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