Plume’s intuitive solution provides a game-changing experience for MCTV customers

Though MCTV determined to create a better user experience for customers and also wanted to provide subscribers with a way to independently manage their WiFi, they were concerned about the volume of customer concerns related to poor WiFi signal and equipment issues. The solution to their problem was Plume’s Adapt service which is a part of the HomePass suite that combines cloud-based technology with advanced AI to supply MCTV’s base of subscribers with fast, flexible wireless coverage, seamless self-installation, and powerful diagnostic tools. This solution enabled them to unlock decreased call volumes and time were taken to diagnose issues and many more.

MCTV has seen certain benefits after adding Plume-powered solutions-

  • 4800+ New Plume HomePass members since Jan 2020
  • 236% increase in subscriber growth rate April to October 2020
  • 100% success rate of self-install for 1,000 subscribers

Find out in detail with further reading…

“Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed in more than 30 million locations globally. As the only open and hardware-independent, cloud-controlled solution, Plume enables the rapid delivery of new services for smart homes, small businesses, and beyond at massive scale. On the front end, Plume delivers self-optimizing WiFi, cyber-security, access and parental controls, and more. CSPs get robust data- and AI-driven back-end applications for unprecedented visibility, insights, support, operations, and marketing. Plume leverages OpenSync™, an open-source framework that comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs.”

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