White paper: Video banking – delivering the full potential of next-gen customer service

Discover how next-generation video banking, which employs a collective approach to online customer service across video, chat, messaging, and online voice, can keep your member satisfaction high, minimise call handle time, and reduce complexity.

Some might say Video Banking is already a “next-generation” technology, and in many ways it is. But even though using video to provide face-to-face communication with remote experts is a welcome addition to online banking, it is the next-gen combination of artificial intelligence (AI), chat, co-browsing, voice, and video that truly creates a consistent customer experience.

Video banking must be deployed and built from the ground up to enable a seamless experience with unified reporting.

Download this white paper to learn:

  • The many uses of video banking
  • Why next-gen video banking delights both members AND agents
  • The power of AI and on-screen member collaboration in customer service
  • How to ensure it becomes a seamless, unified and productive experience

 

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