Wine Country Gift Baskets Boosts CX, Business Continuity with NICE inContact


Operating a seasonally surging contact center was increasingly costly and inefficient for Wine Country Gift Baskets—that is, until all its functions were consolidated on the unified NICE inContact CXone cloud platform. The company also benefited unexpectedly from business continuity when the 2020 Coronavirus pandemic struck: NICE inContact’s capabilities enabled the contact center workforce to move quickly and seamlessly to working from home.

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